Important information about The Closing Table Media LLC, CTOS, our services, support, communications, custom requests, and website use.
The Closing Table Media LLC provides technology-based business support, marketing systems, automation tools, templates, training resources, and operational guidance through CTOS, the Closing Table Operating System. CTOS is designed to help real estate professionals stay organized, manage leads, support marketing activities, and improve follow-up consistency.
The Closing Table Media LLC does not guarantee business results, client acquisition, closed transactions, revenue increases, lead conversion, marketing performance, or compliance outcomes. Results may vary depending on user effort, market conditions, brokerage requirements, advertising strategy, lead quality, and system usage.
Users are responsible for ensuring that all marketing, advertising, brokerage disclosures, MLS usage, communications, forms, websites, and client-facing materials comply with applicable laws, brokerage policies, MLS rules, state licensing requirements, fair housing laws, advertising rules, association rules, and industry regulations.
The Closing Table Media LLC may collect information submitted through website forms, support requests, consultation bookings, onboarding forms, payment forms, email communications, and CTOS-related tools. This information may include name, email address, phone number, business name, brokerage information, website information, form submissions, support details, and account-related information.
Information may be used to provide services, respond to inquiries, manage support requests, deliver onboarding, process custom service requests, communicate account updates, improve user experience, and operate CTOS-related systems.
We do not sell personal information. Information may be shared with trusted third-party platforms used to operate our website, forms, calendars, email, SMS, payment processing, automation tools, CRM systems, analytics, or support workflows.
Users may contact us at [email protected] to request updates, corrections, or removal of certain information, subject to business, legal, or operational recordkeeping requirements.
The Closing Table Media LLC is currently building CTOS with Illinois real estate professionals in mind, while also preparing for future national expansion. Illinois users are responsible for ensuring that all real estate advertising, websites, email signatures, flyers, social media posts, landing pages, forms, and digital communications include required brokerage and licensing information.
Illinois real estate advertising generally requires the sponsoring broker’s name to appear in advertising. Users should confirm that the sponsoring broker’s name, office location, brokerage branding, license information, city/state information, and any required disclosures appear correctly and prominently wherever required.
CTOS templates may include placeholder areas for agent name, brokerage name, brokerage phone, brokerage address, license number, disclaimer text, and Equal Housing information. Users are responsible for completing, verifying, and keeping those details current.
Before publishing or sending any CTOS-generated website, form, email, text message, flyer, social media post, listing material, open house material, or advertisement, users should review it with their managing broker, sponsoring broker, MLS, association, legal counsel, or compliance department.
As CTOS expands beyond Illinois, users in other states are responsible for complying with their own state licensing laws, brokerage rules, MLS rules, REALTOR® association requirements, advertising standards, fair housing laws, privacy requirements, communication rules, and platform policies.
Real estate advertising and communication rules vary by state, brokerage, MLS, and association. CTOS templates are provided as a starting point and must be reviewed, customized, and approved by the user’s appropriate compliance authority before use.
By submitting forms, booking appointments, requesting support, or opting into communications, users may receive emails, calls, or text messages related to services, account updates, onboarding, support, marketing resources, appointment reminders, system notifications, or requested information.
Message frequency may vary. Message and data rates may apply. Users may reply STOP to unsubscribe from SMS messages or use unsubscribe links where available in email communications. Reply HELP for assistance.
CTOS users are responsible for ensuring that their own client communications, campaigns, consent language, SMS usage, and email marketing comply with applicable communication laws, platform rules, brokerage requirements, and opt-in standards.
Paid CTOS plans, subscriptions, setup services, custom work, consultations, and add-on services may be billed through third-party payment processors. By purchasing a service, users agree to the pricing, billing terms, renewal terms, and service scope presented at checkout or in written communication.
Subscription services may renew automatically unless canceled according to the cancellation process provided. Custom services, setup work, completed digital services, strategy sessions, and delivered work may be non-refundable once work has begun or has been delivered.
Additional fees may apply for custom websites, custom campaigns, advanced automations, custom templates, QR setup, branding work, expanded AI usage, third-party platform fees, premium integrations, or work outside the standard CTOS package.
CTOS includes standard tools, templates, workflows, forms, and resources based on the selected package. Requests for custom websites, advanced automations, custom marketing campaigns, branded materials, custom funnels, special integrations, extensive edits, or user-specific buildouts may require a separate quote and additional service fee.
Custom work timelines vary depending on scope, complexity, required assets, platform limitations, user responsiveness, and third-party tools. Users are responsible for providing accurate information, brokerage details, compliance requirements, logos, photos, disclaimers, and approvals needed to complete custom work.
CTOS may rely on third-party platforms, including CRM systems, email services, SMS providers, calendar tools, payment processors, AI tools, website builders, and integration services. The Closing Table Media LLC is not responsible for outages, limitations, pricing changes, policy changes, deliverability issues, account restrictions, or service interruptions caused by third-party platforms.
Users are responsible for maintaining connected accounts, calendar access, domain settings, email settings, payment accounts, and required integrations unless otherwise agreed in writing.
CTOS is the Closing Table Operating System, a Realtor-focused system designed to help agents manage leads, appointments, pipelines, marketing, tasks, follow-up, and daily business organization.
No. The Closing Table Media LLC is not a brokerage, MLS, lender, title company, law firm, or accounting firm. CTOS provides systems, tools, marketing support, and business organization resources.
No. CTOS helps support organization, follow-up, and marketing consistency, but we do not guarantee leads, clients, closings, revenue, or business results.
Yes. Custom websites, automations, campaigns, branded materials, funnels, and advanced setup requests may be available for an additional service fee.
Each user is responsible for reviewing all content, templates, advertising, forms, emails, texts, websites, and materials with their broker, MLS, compliance department, or legal counsel before use.
For support, contact [email protected] or use the CTOS Help & Support page inside your system.